Problems with your order? We are here for you.

If you have problems with your order, please submit your request in the form below. Please note: This form is only for Resopal direct customers. If you have purchased your Resopal product from a distributor, it is necessary to claim your product there. After receiving your claim, our experts will deal with it as soon as possible and find an individual solution for you.

Your request will then be reviewed and approved by our staff. After the release you will receive a notification of receipt from our system. This usually happens within 24 hours. If we are missing important information for case evaluation, your case cannot be released for evaluation. Therefore, please fill out the form below as completely as possible - this can significantly improve the processing time of your claim.

You will receive an individual case number after the notification release. This enables you to track your complaint at any time by telephone or e-mail – also by your personal customer advisor! After your claim has been checked by our colleagues, you will receive an automatic status update.

If you need a replacement for the claimed goods, please click on the field "Replacement necessary". In this case we will immediately send you a replacement delivery at the agreed price. If the claim of your goods is justified, you will receive a credit note. Please note that for organisational reasons, the replacement order cannot be offset against the claim value.

Please keep the rejected goods until the processing is completed. If we need samples, we will request them during the claim examination. Usually you can dispose the goods after completion. You will receive information on this in your final message.